topic Re: Remity app in Sky Mobile

Remity app

Woody721 — Thu, 29 Aug 2024 11:53:13 GMT

Hi can anyone tell me you had two download a app called remmity someone from customer service is asking me

Re: Remity app

caesarome — Thu, 29 Aug 2024 12:01:41 GMT

@Woody721

Have you received a call from someone who has said they are from Sky and that you need to install this app ?

Re: Remity app

Woody721 — Thu, 29 Aug 2024 12:02:56 GMT

No it was on Facebook messenger

Re: Remity app

caesarome — Thu, 29 Aug 2024 12:08:35 GMT

Can you tell us the full story about why and who asked you to install this app.

Re: Remity app

Woody721 — Thu, 29 Aug 2024 12:12:54 GMT

Cos i paid my sky mobile bill on Tuesday it was due yesterday and its taken the money off next month's bill and i can not afford two pay 48 pounds two times

Re: Remity app

caesarome — Thu, 29 Aug 2024 12:21:10 GMT

You shouldn't be making manual payments because as you have discovered this doesn't stop Sky from taking the payment if you have done this to close to your billing date so do you now see a credit on your account because if so it is this that can be refunded and help can be arranged on here for you, so do you see a credit on your account ?

Re: Remity app

Woody721 — Thu, 29 Aug 2024 12:25:45 GMT

Yes how do i get a refund

Re: Remity app

caesarome — Thu, 29 Aug 2024 12:26:16 GMT

To confirm that you do see a credit ?

Re: Remity app

Woody721 — Thu, 29 Aug 2024 12:29:36 GMT

Re: Remity app

Woody721 — Thu, 29 Aug 2024 12:31:15 GMT

Yes i do

Re: Remity app

GD1 — Thu, 29 Aug 2024 12:32:59 GMT

@Woody721 To get you some help with this your post has been Escalated to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Remity app

caesarome — Thu, 29 Aug 2024 12:33:08 GMT

@Woody721

Your image can't be shown as you forgot to blank out your mobile number.

To get you some help with the refund I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Remity app

Woody721 — Thu, 29 Aug 2024 12:38:30 GMT

Ok thank you for your help

Re: Remity app

Lisa-P1987 — Thu, 29 Aug 2024 12:38:56 GMT

Thanks for escalating this. We’ve sent Woody721 an invite to chat.

Re: Remity app

TimmyBGood — Thu, 29 Aug 2024 14:22:15 GMT

@Woody721

Remitly is an international money transfer app specifically for use between individuals and not for businesses or commercial transactions, so any advice that it's relevant to this situation should be treated with extreme caution.

https://www.remitly.com/gb/en/help/topic/remitly-information

In general terms, 'Facebook Messenger' combined with 'Money Transfer' should always be a red flag for a likely scam.