topic Re: Mobile not joining a cue call system ? in Sky Mobile

Mobile not joining a cue call system ?

mycabin — Thu, 29 Aug 2024 07:33:34 GMT

Hello All,
SKY is my phone provider, so that is why I am here
to ask this question!

I have a Samsung Note 8 phone!

I have a problem making phone calls to my Dr Surgery.
They operate a queuing system.
So when you connect it tells you are number
20 in the cue.
In my case I never get this far.
the first message I get is
"Sorry the person you are calling is on another call, please try again later".
If I use my Wife's phone which is on provider 02
there is no problem in joining the cue in fact using any other provider
works OK to join the cue at my Dr Surgery!!

So I am thinking it's something to do with SKY?
Any advise in how to sort this out would be welcome ?

Re: Mobile not joining a cue call system ?

PandJ2020 — Thu, 29 Aug 2024 08:43:13 GMT

@mycabin wrote:
So I am thinking it's something to do with SKY?
Any advise in how to sort this out would be welcome ?

I guess your only option is to call Sky on 150 and see what they can check.

Re: Mobile not joining a cue call system ?

Doc5907 — Thu, 29 Aug 2024 08:52:30 GMT

@mycabin wrote:
Hello All,
SKY is my phone provider, so that is why I am here
to ask this question!
I have a Samsung Note 8 phone!
I have a problem making phone calls to my Dr Surgery.
They operate a queuing system.
So when you connect it tells you are number
20 in the cue.
In my case I never get this far.
the first message I get is
"Sorry the person you are calling is on another call, please try again later".
If I use my Wife's phone which is on provider 02
there is no problem in joining the cue in fact using any other provider
works OK to join the cue at my Dr Surgery!!
So I am thinking it's something to do with SKY?
Any advise in how to sort this out would be welcome ?

Queue not cue. 🙂

Re: Mobile not joining a cue call system ?

mycabin — Thu, 29 Aug 2024 09:04:05 GMT

Queue not cue.

LOL

Dyslexia strikes again

Re: Mobile not joining a cue call system ?

mycabin — Thu, 29 Aug 2024 09:05:31 GMT

Thanks for the advise PandJ2020

Re: Mobile not joining a cue call system ?

GD1 — Thu, 29 Aug 2024 10:51:30 GMT

@mycabin Your other thread asking for contact details have been removed as a duplicate thread. Contact details have already been provided in this thread.

You don't need to creat additional threads for the same issue as it simply duplicate replies and can start to get confusing for everyone concerned.

Re: Mobile not joining a cue call system ?

mycabin — Thu, 29 Aug 2024 10:59:33 GMT

@GD1

Copy seemed to be the quickest way to answer there question.

But agree with you, point taken.

Re: Mobile not joining a cue call system ?

mycabin — Fri, 30 Aug 2024 12:47:49 GMT

Hi All
Just a quick final update to this thread.
I took @PandJ2020 advice and rang SKY on 150.
I got through to a very nice lady who said she could not help me
but would put me through to the Tech Department.
As far as I am concerned this is where it all went wrong.
The Tech guy wanted my User name and Password to my SKY account.
What’s that all about?
He could not understand the problem I was having!
He kept insisting another person was on the line at the other end talking.
I had to explain the problem 4 times before he understood what my complaint was about.
He advised me the best way to fix the problem was to
Remove the SIM card and re insert it while we were having a conversation.
Knowing full well doing so would terminate the phone call.
He never rang me back.
His advice did not fix my problem.
There is no point having a phone with SKY
If you can’t ring your GP and be put in a queue to wait your turn.
I have cancelled my mobile service with SKY
I have taken my PAC number and I have moved to 02.

Have a nice day!!

Re: Mobile not joining a cue call system ?

PandJ2020 — Fri, 30 Aug 2024 13:36:37 GMT

@mycabin wrote:
The Tech guy wanted my User name and Password to my SKY account.
What’s that all about?

They should never need that - nor would I give it to them. (Only the telephone password for the account is required)

I have taken my PAC number and I have moved to 02.
Have a nice day!!

Well that seems like the ultimate 'fix' 😃

Re: Mobile not joining a cue call system ?

mycabin — Fri, 30 Aug 2024 13:59:14 GMT

I Fully agree with @PandJ2020

My parting shot to SKY.
If they ever read this is:
If you had fixed the problem I would have stopped
with you as a customer!!
But as you supplied me with a poor (Rubbish) service
I have voted with my feet and left you.
Please try harder in future for your
current customers,
or they will go like me!!
Have a Nice Day.
Goodbye!!!!!