topic Re: Can’t upgrade online technical error in Sky Mobile

Can’t upgrade online technical error

Ian283 — Thu, 29 Aug 2024 09:00:26 GMT

Is anyone else having issues upgrading online?

I have a device which it says I can upgrade which is correct as I have had it a couple of years. I try upgrading I go through all the choices and choose my device and then right at the end it says it's not you it's us technical error.
this has been happening for weeks now.
extremely frustrating are they trying to stop people from upgrading so they will have to get a new device and find their own way to get rid of the older device??

trying to contact anyone without using the phone is horrendous. Do they not cater for people who have anxieties or mental health issues. I have eventually found a way of contacting them by email using the complaint system. Probably a slow old process. But this is ridiculous. If you try using help section you just go round and round like a merry go round getting nowhere and getting same error message.
for god sake sky improve customer service!!

Re: Can’t upgrade online technical error

caesarome — Thu, 29 Aug 2024 09:02:23 GMT

As you are only talking to other customers on here all we can suggest is to call Sky on 150 and have them place this order for you.

Re: Can’t upgrade online technical error

Andrew1468 — Sat, 16 Nov 2024 06:53:40 GMT

This has been going on for months. Like many others it's not always convenient to make a call and sit in a queue so the facility to upgrade online was always great. Might just go elsewhere.

Re: Can’t upgrade online technical error

Ozzy21 — Fri, 27 Dec 2024 07:56:59 GMT

I've been getting the same error message for over two years now.

Re: Can’t upgrade online technical error

The+Robster — Tue, 25 Feb 2025 09:22:45 GMT

I'm getting the same message too when I try to upgrade my Tab A8. Of however I go through the process of upgrading my phone, then it appears to allow me to go beyond adding to basket. Very frustrating as I want to upgrade my Tab, not my phone. Oh, and Sky Non Help team on Twitter/X are completely useless.

Re: Can’t upgrade online technical error

Ian283 — Tue, 25 Feb 2025 09:30:05 GMT

Know exactly what you mean

Re: Can’t upgrade online technical error

Leanne871 — Wed, 04 Jun 2025 18:14:15 GMT

Been available for upgrade for 6 months now .. defo going somewhere else once contract is up in 6 weeks time good riddance

Re: Can’t upgrade online technical error

Howler1987 — Sun, 09 Nov 2025 14:41:10 GMT

November 2025......still ongoing.

Some AAA company Sky are. Can't even fix a simple problem

Re: Can’t upgrade online technical error

Donna2004 — Sun, 09 Nov 2025 15:44:54 GMT

This has been going on for 3 years. Phone upgrades work but anything else like iPads, Laptops ect get the same error message. Seems like they can't be bothered to even look into it.