topic Re: Change number in Sky Mobile

Change number

Alex2308 — Mon, 26 Aug 2024 09:43:43 GMT

Hi. I'm looking to change my sky mobile number / get a new sim car please. I'm getting way too many scam phone calls I keep blocking them but they keep calling me. Thank you

Re: Change number

GD1 — Mon, 26 Aug 2024 09:56:00 GMT

@Alex2308 Unless you're outside the initial 12 month period then I'm afraid you won't be able to cancel the sim, Sky won;t change a number for such a reason as spam calls can be received by any sim.

Re: Change number

Alex2308 — Mon, 26 Aug 2024 10:04:45 GMT

I've managed to change my number previously so what's the issue now?

Re: Change number

GD1 — Mon, 26 Aug 2024 12:03:11 GMT

@Alex2308 wrote:

I've managed to change my number previously so what's the issue now?

Then in that case you need to speak to Sky and do it the saem way as last time, the community can't do this for you.

But don't be suprised if they refuse this time.

Re: Change number

Alex2308 — Mon, 26 Aug 2024 10:08:30 GMT

I'm sure they'll be able to assist my needs. I didn't realise I was speaking to somebody who doesn't even work for sky. Do sky employees reply on here?

Re: Change number

Daniel0210 — Mon, 26 Aug 2024 12:01:45 GMT

@Alex2308

As stated if you have had it more than 12 months just order a new sim when logged into your account (don't accidentally order a replacement). It will come with a new (but almost certainly recycled) number. When its activated call Sky on 150 to cancel the old number.

Otherwise Sky won't change it unless the calls/texts are threatening and you've reported the incidents to the police and can provide a crime/incident number.

Re: Change number

caesarome — Mon, 26 Aug 2024 12:07:10 GMT

@Alex2308 wrote:

Do sky employees reply on here?

For issues like this as you did before you will need to call them. 150 is the free number to use.