topic Re: 'Sorry, number does not exist' in Sky Mobile

‘Number does not exist’

Crooksy666 — Thu, 22 Aug 2024 15:22:09 GMT

I've tried to ring my partner several times today and it stays silent for a while and then says 'this number does not exist'. The number is correct and I have tried deleting and re-adding him as a contact but nothing. I see multiple issues regarding this have been brought to Sky's attention - is there a solution?

Re: ‘Number does not exist’

caesarome — Thu, 22 Aug 2024 15:42:53 GMT

To bring it to Sky's attention you would need to call them on 150 so it can be investigated by the relevant team.

Re: ‘Number does not exist’

Dan1802 — Thu, 22 Aug 2024 19:01:43 GMT

This is happening to me with my partner as well! I can call any other number with no problems.

I've called 150 and reported it, they said the usual reset network settings, take sim out, try deleting the number and re adding, none of this worked!

I switched to Sky around 6 months ago and have had a few issues since. I'm not impressed and will be seeking some sort of compensation if it doesn't get resolved by tomorrow

Re: ‘Number does not exist’

PandJ2020 — Thu, 22 Aug 2024 19:08:08 GMT

@Dan1802 wrote:
I'm not impressed and will be seeking some sort of compensation if it doesn't get resolved by tomorrow

I suspect it won't be resolved by tomorrow. They may let you leave penalty free however.

Re: ‘Number does not exist’

fil7437 — Thu, 22 Aug 2024 19:53:58 GMT

We have the same issue trying to call an EE mobile. Both of our mobiles are unable to contact our daughter. Spent over 30mims on 150 and have finally been advised that there is a wider issue with trying to contact Tesco, 3 etc. Will be resolved in 24-48hrs! I advisee they should send an update on social media as it would same customers calling, or update mysky app. I was able to call a Vodafone mobile.

Hi when I ring a EE number it says the number doesn’t exist but the number can ring me?

Jules1011 — Fri, 23 Aug 2024 14:59:59 GMT

Hi when I ring an EE number it says the number doesn't exist but the EE number can ring me??

Re: Hi when I ring a EE number it says the number doesn’t exist but the number can ring me?

Kezzanna — Fri, 23 Aug 2024 15:53:37 GMT

Same for us. Both mine and my husbands number cant ring through to our friend who is on EE.

Re: Hi when I ring a EE number it says the number doesn’t exist but the number can ring me?

DebsDee1978 — Fri, 23 Aug 2024 16:04:33 GMT

Yes same issue here, also with Vodafone.

Re: Hi when I ring a EE number it says the number doesn’t exist but the number can ring me?

Jules1011 — Fri, 23 Aug 2024 16:07:05 GMT

There's a apparently a problem with the mast in our area so not sure if that's the problem but it's been going on since yesterday !

Re: Hi when I ring a Vodafone number it says the number doesn’t exist but the number can ring me?

aswas — Fri, 23 Aug 2024 16:28:01 GMT

Are you able to help with this problem. I have 4 numbers on my account, my actual number is on Vodafone. None of the 4 Sky numbers can phone my Vodafone number, they say the number is not regonised. I can phone each of the numbers on Sky fine and the call gets recognised. I have checked all settings and them seem fine, we have all just comeback from abroad so thought it could be that causing the issue but each of the 4 sky numbers can phone other numbers fine. Everyone else seems to be able to call my vodafone number so it seems there is an issue between these 4 sky numbers and my number on the vodafone network.

Any help would be much appreciated.

Thanks

Re: Hi when I ring a EE number it says the number doesn’t exist but the number can ring me?

CC23 — Fri, 23 Aug 2024 17:15:54 GMT

When I try to call my friend who is a Vodafone customer it just says the number doesn't exist, but he can call me

Re: ‘Number does not exist’

Dan1802 — Fri, 23 Aug 2024 20:23:15 GMT

Has anyone had this issue resolved yet? Tried calling 150 again today and got nowhere! I've logged a complaint now so hopefully it gets taken more seriously. How Sky can just sit back and do nothing is so unprofessional. I'm absolutely done with them from TV, to broadband to mobile. Customer for life lost after all this

Re: ‘Number does not exist’

fil7437 — Fri, 23 Aug 2024 21:13:21 GMT

No, still unable to call our daughter!

Number doesn’t exist - does anyone from Sky look at these threads?

Dan1802 — Sat, 24 Aug 2024 11:56:34 GMT

This is clearly a Sky issue yet they don't want to take responsibility! Countless calls to an overseas call centre getting nowhere!

When are you going to put something out to your customers who can't contact people because 'their number doesn't exist'

Re: Number doesn’t exist - does anyone from Sky look at these threads?

caesarome — Sat, 24 Aug 2024 12:01:01 GMT

@Dan1802

I'm afraid you are only talking to other customers here so if you want to register a complaint you would be better served by filling in this online form:

https://www.sky.com/help/complaints

Re: Number doesn’t exist - does anyone from Sky look at these threads?

SimonPar — Sat, 24 Aug 2024 12:18:40 GMT

This is been happening to me for days now. Every time I try to call my husband who is on o2 😡😡 (I'm the wife not Simon 🤦🏻‍♀️)

Re: Number doesn’t exist - does anyone from Sky look at these threads?

Daniel0210 — Sat, 24 Aug 2024 12:32:50 GMT

@SimonPar

You perhaps need to sign up to the forum under a new tag name to prevent posts being removed.

Re: 'Sorry, number does not exist'

lesliebradley — Sat, 24 Aug 2024 15:34:55 GMT

Yes definitely a problem. Can WhatsApp my son but when I try yo call says number does not exist. I have called him before so this is a new problem. My wife also cannot call him. We are both on Sky which is 02 my son is on Tesco which is also 02. My daughter on 3E can call my sons number without problems.

Re: Number doesn’t exist - does anyone from Sky look at these threads?

lemondrops — Sat, 24 Aug 2024 16:32:12 GMT

Having nightmare with this too. Eventually got speaking to somebody last week. Problem still existing and has been for months. Got cut off while on hold there. I'm so cross!!

Re: 'Sorry, number does not exist'

veederoot — Sun, 25 Aug 2024 09:52:40 GMT

This is happening to me with only one contact. I have updated and restarted my phone. Deleted the contact and readied it but still not working. I can ring all other contacts. And the contact I cant get through to can ring me I can also message them and WhatsApp them. Very frustrating