topic Re: Existing mobile customers offers in Sky Mobile

Existing mobile customers offers

Mopsmum — Sun, 25 Aug 2024 15:59:50 GMT

Can anyone please explain why as a diamond vip customer I'm not eligible for new sky mobile sim only offers? I've checked on manage my sim but the triple data offers are not being reflected. Shame as I wanted to add another sim at the same time!

Re: Existing mobile customers offers

PandJ2020 — Sun, 25 Aug 2024 16:01:15 GMT

Such offers are for additional/new SIMs only...

Re: Existing mobile customers offers

caesarome — Sun, 25 Aug 2024 16:03:10 GMT

@Mopsmum wrote:

I've checked on manage my sim

I think that would apply to the sim you have already got so to order another sim with it's own data plan you would need to do it via this link:

https://www.sky.com/shop/mobile/plans

Just to point out you can not easily transfer you number betwen the sim you have already got to the new one without doing it via a PAYG sim first.

Re: Existing mobile customers offers

Mopsmum — Sun, 25 Aug 2024 16:09:54 GMT

@caesarome

can I just check what you mean by transferring it via a pay sim please?

all our current sims are out of contract & phones not locked to sky. We currently have sim only.

Re: Existing mobile customers offers

caesarome — Sun, 25 Aug 2024 16:15:21 GMT

As you can't transfer a number from a Sky sim to another Sky sim then only way to do it is to transfer it to a PAYG sim on a different network. Then get a Pac code on that network and transfer it back to the new Sky sim.

Re: Existing mobile customers offers

Mopsmum — Sun, 25 Aug 2024 16:17:41 GMT

@caesarome

Thanks!