topic Re: Corfu / Albania in Sky Mobile

Corfu / Albania

Quigleyrussell — Sun, 25 Aug 2024 14:10:50 GMT

Im in corfu. Sky think im in albania. They have charged me so much that all my familys accounts have reached a limit and are no longer useable.the customer service number is not reachable from here. Any ideas?

Re: Corfu / Albania

Daniel0210 — Sun, 25 Aug 2024 14:27:35 GMT

@Quigleyrussell

Sky do warn about this…

One to watch out for: Sometimes mobile phone signals are picked up across country borders.

If your phone picks up the signal of a different provider when you’re near a border or cruise port, then you might be charged different roaming rates.

Common holiday destinations where this can happen are where an EU country borders a non-EU country, resulting in additional roaming charges.

Location:	Could accidentally connect to:
Corfu (Greece)	Albania
Cyprus (Greece)	Turkey (Northern Cyprus)
Kos / Rhodes (Greece)	Turkey
France	Monaco
France	Andorra

To help avoid this:

Always check the name of the network provider on your phone before using it. If you’ve connected to a network from a different country for the first time, you’ll get a Welcome text.
Turn off data roaming in your phone’s settings.
Avoid making calls or sending texts.

Re: Corfu / Albania

PandJ2020 — Sun, 25 Aug 2024 14:34:34 GMT

@Quigleyrussell wrote:
Im in corfu. Sky think im in albania.

No, Sky don't think that but you have connected to an Albanian cellular service and incurred the charges.