topic Problem with moving a Sky SIM from a OnePlus 10 to a OnePlus 12R. No phone connection for a day. No in Sky Mobile

Problem with moving a Sky SIM from a OnePlus 10 to a OnePlus 12R. No phone connection for a day. No

Hugh12 — Sat, 24 Aug 2024 18:24:56 GMT

Moved a Sky SIM from a OnePlus 10 to a OnePlus 12R. No mobile connection for a day now. Sky Help are no help at all. No advice. No assistance. Nothing.....

Re: Problem with moving a Sky SIM from a OnePlus 10 to a OnePlus 12R. No phone connection for a day.

Hugh12 — Sat, 24 Aug 2024 18:29:25 GMT

Tried replacing the SIM in my old phone. No coverage, no connection. No phone for a day and no means of getting any assistance from Sky. Do Sky provide any means of support other than a pointless automated "assistant"?

Re: Problem with moving a Sky SIM from a OnePlus 10 to a OnePlus 12R. No phone connection for a day.

caesarome — Sat, 24 Aug 2024 18:31:41 GMT

This might not work if you are having signal issues but it is worth a try:

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

If not try creating them yourself:

Settings > Network and Internet > Mobile Network.

Search for 'Access Point Name', 'SIM Settings' or something similar.
Enter the settings here.
Go back and click on the new access point to activate it!

Name: Sky Mobile Internet

APN: mobile.sky

Save and restart phone.

Re: Problem with moving a Sky SIM from a OnePlus 10 to a OnePlus 12R. No phone connection for a day.

Hugh12 — Sat, 24 Aug 2024 18:37:36 GMT

No network coverage issues.

Already tried requesting network settings. No response from Sky.

Don't know what the network settings are. It is an utterly farcical situation given that the only user requirement was to move a SIM to a new phone from the same manufacturer.

Re: Problem with moving a Sky SIM from a OnePlus 10 to a OnePlus 12R. No phone connection for a day.

Hugh12 — Sat, 24 Aug 2024 18:40:55 GMT

Thank you for your assistance though. It is more than Sky can offer.

Re: Problem with moving a Sky SIM from a OnePlus 10 to a OnePlus 12R. No phone connection for a day.

caesarome — Sat, 24 Aug 2024 18:50:18 GMT

@Hugh12 wrote:

Don't know what the network settings are.

The network settings are what is needed for the device to be able to connect to the phone network from Sky.

Re: Problem with moving a Sky SIM from a OnePlus 10 to a OnePlus 12R. No phone connection for a day.

Hugh12 — Sat, 24 Aug 2024 19:04:50 GMT

Is there not another problem? If I have no mobile connection how can Sky send the network settings data to my mobile number?

Re: Problem with moving a Sky SIM from a OnePlus 10 to a OnePlus 12R. No phone connection for a day.

Hugh12 — Sat, 24 Aug 2024 19:09:31 GMT

They will not resend the network settings despite numerous requests to do so?

Re: Problem with moving a Sky SIM from a OnePlus 10 to a OnePlus 12R. No phone connection for a day.

caesarome — Sat, 24 Aug 2024 19:10:54 GMT

@Hugh12 wrote:

Is there not another problem? If I have no mobile connection how can Sky send the network settings data to my mobile number?

That is why I did say:

This might not work if you are having signal issues

And also said that you could try creating the setting yourself.

Re: Problem with moving a Sky SIM from a OnePlus 10 to a OnePlus 12R. No phone connection for a day.

Hugh12 — Sat, 24 Aug 2024 20:08:15 GMT

So without a phonecall or an email there is no solution? And Sky don't seem to do phonecalls or emails.....