topic Re: Esim issue in Sky Mobile

Esim issue

Esidest — Sat, 24 Aug 2024 12:45:30 GMT

I received my new phone and need a esim but when I try and convert my current one just comes with a error message saying failed. I tried the other night at 10pm to sort and got 10 text messages the following morning at 8am, so need help otherwise the new phone will go back and I will switch providers.

Re: Esim issue

63johnw — Sat, 24 Aug 2024 12:54:04 GMT

Hi @Esidest to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: Esim issue

Greenfingers001 — Sat, 24 Aug 2024 13:00:16 GMT

Thanks for escalating this. We’ve sent @Esidest an invite to chat.

Re: Esim issue

Addie15 — Wed, 28 Aug 2024 10:25:57 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.