topic Re: I have been using the roaming £2 per day while being abroad, but been charged 178 in Sky Mobile

I have been using the roaming £2 per day while being abroad, but been charged 178

Jason108 — Fri, 23 Aug 2024 07:43:59 GMT

I have been using my roaming data for the past 2 weeks but couldn't use it in Monaco yesterday I have just looked at my next bill and it says I have been charged £178 for data. I wasn't told about this and couldn't even get online

Re: I have been using the roaming £2 per day while being abroad, but been charged 178

TimmyBGood — Fri, 23 Aug 2024 08:14:37 GMT

@Jason108

The Principality of Monaco is outside the EU (although it participates in some EU agreements) and so the £2 roaming payment to access a UK bundle doesn't apply. If your device made even a background connection to a network there then unfortunately the extremely high cost per megabyte is charged.

Re: I have been using the roaming £2 per day while being abroad, but been charged 178

PandJ2020 — Fri, 23 Aug 2024 08:30:25 GMT

@TimmyBGood wrote:
@Jason108

The Principality of Monaco is outside the EU (although it participates in some EU agreements) and so the £2 roaming payment to access a UK bundle doesn't apply. If your device made even a background connection to a network there then unfortunately the extremely high cost per megabyte is charged.

Monaco is one of the more reasonable RoW locations - 'only' 36p per MEG.

So that's around 0.5 Gb - not an insignificant amount. Worth contacting Sky (on 150) to challenge if a service didn't seem to be provided.

However, if your device did connect to a local cellular service and transmit the data they may not be sympathetic. Didn't you have a spend cap set?