topic Re: New data plan not working with upgrade in Sky Mobile

New data plan not working with upgrade

Kimmyyy — Thu, 22 Aug 2024 20:49:00 GMT

Upgraded my phone and my old number is working fine on my new replacement sim.
However my new data plan hasn't kicked in. When I go into My Sims on the app it tells me I still need to activate my new sim it but then the page goes blank when I click on it.
How do I get my new data plan?! 🥴 Please help

Re: New data plan not working with upgrade

PandJ2020 — Thu, 22 Aug 2024 20:55:59 GMT

If your number is unchanged then you either physically moved your SIM from your old phone to new or you've activated your new SIM as a replacement to the old. (Which simply deactivates the old SIM and activates the new as a complete replacement)

Any new data plan would only activate on a new SIM with a new phone number.

Re: New data plan not working with upgrade

caesarome — Thu, 22 Aug 2024 20:56:02 GMT

The new data plan will be on the new sim only so if you activate that you will be paying for this second sim with a new number so if you are happy with this then using the phone that has you other sim in it call Sky on 150 to get it activated.