topic Sim only bill too high in Sky Mobile

Sim only bill too high

Ella+Lazar — Thu, 22 Aug 2024 09:51:05 GMT

sim only bill higher than it should be with no extra charges. It should be £12 but it's £18? I've only had it 14 days as well so it's not a full month

Re: Sim only bill too high

GD1 — Thu, 22 Aug 2024 09:57:07 GMT

@Ella+Lazar As you're billied monthly in advance the higher charges may be for a period longer than a month, your bill will show the dates the charges cover.

https://www.sky.com/help/home/sky-mobile/mobile-account-and-billing/my-bills-and-payments/articles/your-first-sky-mobile-bill

Re: Sim only bill too high

caesarome — Thu, 22 Aug 2024 10:52:45 GMT

@Ella+Lazar wrote:

It should be £12 but it's £18? I've only had it 14 days as well so it's not a full month

The chances are that first bill covers a long period than the usual 4 weeks hence is being more as it could well cover the period from when it was activated plus the next 4 weeks so it might cover 5 or 6 weeks. It should show you the dates it covers so what does it say ?

Have you checked your next bill to see what it shows ?