topic Re: emergency calls only in Sky Mobile

emergency calls only

Mark314 — Wed, 21 Aug 2024 17:12:45 GMT

I forgot to pay my bill and ive been unable to use my mobile for a few days . Even tho i have paid my bill a few days after the phone will not come on , i cant phone sky because i havent got a working phone. what can i do.

Re: emergency calls only

caesarome — Wed, 21 Aug 2024 18:20:23 GMT

After paying your bill did you also setup a monthly payment method because if you didn't this needs to be done so that Sky can take the payment from you each month.

Re: emergency calls only

Mark314 — Wed, 21 Aug 2024 20:51:35 GMT

ive set up my direct debit as a payment method.

Re: emergency calls only

caesarome — Wed, 21 Aug 2024 21:03:42 GMT

Have you tried rebooting your phone ?

Re: emergency calls only

Mark314 — Wed, 21 Aug 2024 21:05:06 GMT

Yes quite a few times

Re: emergency calls only

Mark314 — Wed, 21 Aug 2024 21:06:06 GMT

I need sky to reactivate my mobile connection.

Re: emergency calls only

caesarome — Wed, 21 Aug 2024 21:22:12 GMT

have you tried to see if you can call Sky on 150 as it should be possible to do this even if your phone service is restricted. If you can't then try using social media (links are at the bottom of the page) or Whats app to contact Sky support.

Re: emergency calls only

Mark314 — Wed, 21 Aug 2024 21:24:59 GMT

It's saying I'm not registered on a networking i try 150

Re: emergency calls only

caesarome — Wed, 21 Aug 2024 21:25:58 GMT

@caesarome wrote:

If you can't then try using social media (links are at the bottom of the page) or Whats app to contact Sky support.

Re: emergency calls only

Mark314 — Wed, 21 Aug 2024 21:26:21 GMT

It says I'm not registered on a network

Re: emergency calls only

caesarome — Wed, 21 Aug 2024 21:28:37 GMT

You do not need to be registered on the network to be able to contact Sky via Social Media or Whats app as you just need an internet connection via Wifi.

Re: emergency calls only

Mark314 — Fri, 23 Aug 2024 08:40:48 GMT

I did a factory reset and my mobile phone tells me tht my mobile phone number is unkown on skys network.

I called customer support from the sky shop that i went to for help and they are sending me a new mobile phone.

I do not think its the phone problem but rather a confusion on the sky network with my phone number.