topic Re: Being asked to link SKY ID with Mobile in Sky Mobile

Being asked to link SKY ID with Mobile

Sarah306 — Tue, 20 Aug 2024 20:04:44 GMT

I keep being asked to link SKY ID with Mobile - so I can activate SIM. I enter correct details - but tells me it is already linked, but then throws me back to general mobile landing page to start process over again. So frustrating. Cannot activate SIM. Shouldn't be this difficult!

Re: Being asked to link SKY ID with Mobile

caesarome — Tue, 20 Aug 2024 20:37:22 GMT

If it is already linked then make sure you are signed in with your main primary Sky ID.

Re: Being asked to link SKY ID with Mobile

Sarah306 — Tue, 20 Aug 2024 21:38:44 GMT

Yes I am signed in with my main SKY ID - I only have one!

Re: Being asked to link SKY ID with Mobile

caesarome — Wed, 21 Aug 2024 04:36:22 GMT

@Sarah306 wrote:

but tells me it is already linked, but then throws me back to general mobile landing page to start process over again. So frustrating.

@Sarah306

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Being asked to link SKY ID with Mobile

Greenfingers001 — Wed, 21 Aug 2024 07:50:14 GMT

Thanks for escalating this. We’ve sent @Sarah306 an invite to chat.

Re: Being asked to link SKY ID with Mobile

Addie15 — Sat, 24 Aug 2024 07:58:11 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Being asked to link SKY ID with Mobile

Barryjohn — Sun, 25 Aug 2024 08:46:25 GMT

Good morning,

I was wondering if you were given a solution for this problem? I am having the exactly the same problem.

Many thanks

Barry

Re: Being asked to link SKY ID with Mobile

caesarome — Sun, 25 Aug 2024 08:48:15 GMT

@Barryjohn

Are you seeing the already linked message ?

Re: Being asked to link SKY ID with Mobile

Jill24 — Fri, 25 Apr 2025 13:49:57 GMT

Hi,

I am having the same problem - keep being asked to link SKY ID with Mobile - so I can activate SIM. I enter correct details - but tells me it is already linked,.

Is there a way to solve this?

Thanks

Re: Being asked to link SKY ID with Mobile

caesarome — Fri, 25 Apr 2025 15:08:05 GMT

@Jill24

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147