topic Credit agreement in Sky Mobile

Credit agreement

Shelizha — Sun, 18 Aug 2024 19:04:17 GMT

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so I have this sent to me in an email but everytime I try to click the purple writing to sign my credit agreement it brings me to a home screen page. When I have then found out what to click a page pops up and it says:

'Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed with your order.

Please try again later.'

i have been trying for the past 3-4 hours now and absolutely nothing. I have tried researching , calling , emailing , watching YouTube videos & even more research.

sky has also took money from my bank account to pay for. How can I sign something when it's repeatedly not letting me do it ? And then in the same email it has stated if I don't sign it before the 1st September sky will cancel my order.

can someone help where I can find the 'credit agreement' and for it to actually work!!

Re: Credit agreement

caesarome — Sun, 18 Aug 2024 19:08:13 GMT

@Shelizha

Click the button on this page as it should take you to it to sign it:

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

Or it should be in your message centre under contracts:

https://www.sky.com/mymessages

Re: Can’t find my credit agreement to sign

Sarah306 — Sun, 18 Aug 2024 19:30:43 GMT

I have exactly the same issue. Nothing in my messages. Clicking the pop up box in Sky account just takes me to the general Mobile page. Have reset web browser as suggested on phone - but nothing works. Very, very frustrating! How can I access it to sign??

Re: Can’t find my credit agreement to sign

caesarome — Sun, 18 Aug 2024 20:35:13 GMT

@Sarah306

I have moved your post to a more recent post on this issue as this one is from today so does my post above yours help ?

Re: Credit agreement

Shelizha — Sun, 18 Aug 2024 20:45:41 GMT

It don't work it says 'we're sorry there's a problem' then when I click 'try again' another thing pops up saying '

Sorry but we are having technical difficulties

Unfortunately, we have not been able to proceed with your order.

Please try again later.'

Re: Credit agreement

caesarome — Sun, 18 Aug 2024 20:50:12 GMT

To confirm that you have finished placing your order and you are seeing those technical error messages when trying to sign your credit agreement ?