Re: Cannot access my Sky Mobile account online or via the App

NicolaJoanne1409 — Fri, 16 Aug 2024 14:19:58 GMT

Hello, I am looking for some help with being able to see my sky mobile account and contract details within my sky log in. I have tried numerous times to link myself, but it keeps saying there is a technical error

Re: Cannot access my Sky Mobile account online or via the App

caesarome — Fri, 16 Aug 2024 15:07:32 GMT

@NicolaJoanne1409

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

topic Re: Cannot access my Sky Mobile account online or via the App in Sky Mobile

Re: Cannot access my Sky Mobile account online or via the App

Re: Cannot access my Sky Mobile account online or via the App