topic Re: Can’t roll over data and sky can’t help! iPhone 12 pro in Sky Mobile

Can’t roll over data and sky can’t help! iPhone 12 pro

buckswills — Thu, 15 Aug 2024 09:59:31 GMT

Data just stopped working a few days ago. Contacted sky (for hours) on 150 and they tried to roll data for me but didn't work. I'd done this from the app too to no avail. Data came back yesterday as my monthly refresh added my 10gb but still can't roll data over ( I have over 200 gb in piggy bank). So looks like I'll lose data if I go over my monthly allowance. Rubbish. Any help greatly appreciated as sky seem to be clueless. Will look to switch provider is not solved soon.

Update - just got a text from O2!

O2 Network Update:

We’re still working to fix your issue.

We’ll have an update for you in five days, or sooner if it’s fixed.

Don’t want to receive any more updates on this network issue? http://s.o2alerts.com/2hwask

Terms apply.

**bleep**!
Bill

Re: Can’t roll over data and sky can’t help! iPhone 12 pro

caesarome — Thu, 15 Aug 2024 10:49:33 GMT

What did Sky tell you when you contacted you about this ?

Re: Can’t roll over data and sky can’t help! iPhone 12 pro

buckswills — Thu, 15 Aug 2024 11:12:44 GMT

They told me the mast was down hence the texts I keep getting as per my last message. Then told no problem but when they tried and failed to roll data over I heard silence / head scratching. Then reassured it would be fixed in 48 hours. Lastly told not to worry to which I responded "I'm not worried I just want my data back" THE END. HOPELESS.

Re: Can’t roll over data and sky can’t help! iPhone 12 pro

caesarome — Thu, 15 Aug 2024 11:21:05 GMT

@buckswills wrote:

They told me the mast was down hence the texts I keep getting as per my last message

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

Re: Can’t roll over data and sky can’t help! iPhone 12 pro

buckswills — Thu, 15 Aug 2024 11:27:23 GMT

Nope. Nada issues.