topic Re: Esim installed, no signal in Sky Mobile

Esim installed, no signal

Elandb — Wed, 14 Aug 2024 18:02:41 GMT

Hello,

I've recently upgraded to iphone15, I requested a replacement esim (previously card) for the new device.
I've followed the steps to install the esim.

Unfortunately for me no signal.
I've followed all online guidance, the phone setting show the mobile provider to be sky, but there's no signal.
I can't make or receive calls, I can't access my work VPN because I need acess to text messages to verify.

An extremely frustrating 24hours and I'm no further along.

I'd be really grateful if someone could help.

Re: Esim installed, no signal

caesarome — Wed, 14 Aug 2024 18:15:51 GMT

You might have to contact Sky about this and perhaps go back to a physical sim.

Re: Esim installed, no signal

Elandb — Fri, 30 Aug 2024 07:53:48 GMT

I called Sky and managed to get aa physical sim sent out. Thanks all for your help.