topic Re: Esim won’t activate in Sky Mobile

Esim won’t activate

RJB75 — Mon, 01 Jul 2024 16:38:29 GMT

I had my new iPhone 14 from Sky a few weeks ago. After a struggle, I managed to activate the eSIM on it. However, I've not been able to make or receive calls. Text message work fine.

Today I have desperately been trying to sort it out. Updated the network settings etc.

I then tried a replacement eSIM. Got the email with the code but it just will not activate - keeps coming up saying it can't be activated at this time.

in the meantime the old eSIM has deactivated so I have no access to a phone to call Sky, or, of more of a concern, call for help if I need to (woman living alone).

this is so frustrating!

Re: Esim won’t activate

caesarome — Mon, 01 Jul 2024 18:21:42 GMT

Sky can also be contacted via social media @RJB75 , links to which can be found at the bottom of this page.

Re: Esim won’t activate

Elandb — Wed, 14 Aug 2024 17:54:53 GMT

Hello, I am having exactly the same issue were you able to resolve?

Re: Esim won’t activate

RJB75 — Wed, 14 Aug 2024 18:02:06 GMT

Sky weren't helpful at all. Only managed to get a response via messaging on Facebook.

they said they couldn't help me! In the end I requested a physical sim, which worked once it arrived.

So didn't really get it sorted, in so much as the eSIM.

Re: Esim won’t activate

Elandb — Wed, 14 Aug 2024 18:05:31 GMT

Hello,

Thanks for responding, that's so frustrating! .I can't believe sky wouldn't help?
I'm glad you were able to access what you needed eventually but it's really poor service.
Thanks again