https://helpforum.sky.com/t5/Sky-Mobile/Swap-Window-issues/m-p/4720310#M215820 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4151015">@KD611</a>&nbsp; if the phone is faulty then the value for a swap would probably be zero so the remaining charges for that device would be added to your next bill.&nbsp;</P> Wed, 14 Aug 2024 07:44:40 GMT 63johnw 2024-08-14T07:44:40Z https://helpforum.sky.com/t5/Sky-Mobile/Swap-Window-issues/m-p/4720236#M215814 <P>I bought a mobile in Jan 23 from Sky; equipment, not a SIM plan. In April 24 I was advised I could swap. I decided I would but after the phone was delivered, I changed my mind and sent the new phone back. This phone came with a SIM which I didn't ask for or want but was told not to activate it and that would be fine. Now the phone that I purchased originally in Jan 23 is faulty i.e. no longer getting signal so not a fault I have caused and Sky have advised I can be without my phone for 14 days and send for repairs or take it to a Samsung shop which I don't live anywhere near to. When I asked if I could just swap the faulty device, I was told no as I wasn't in the swap window period. How can I have been offered a swap in April and now not, when longer time into the equipment contract has passed?</P> Wed, 14 Aug 2024 05:46:10 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap-Window-issues/m-p/4720236#M215814 KD611 2024-08-14T05:46:10Z https://helpforum.sky.com/t5/Sky-Mobile/Swap-Window-issues/m-p/4720310#M215820 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4151015">@KD611</a>&nbsp; if the phone is faulty then the value for a swap would probably be zero so the remaining charges for that device would be added to your next bill.&nbsp;</P> Wed, 14 Aug 2024 07:44:40 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap-Window-issues/m-p/4720310#M215820 63johnw 2024-08-14T07:44:40Z