topic Re: Received New Phone - Converted old sim to Esim in Sky Mobile

Received New Phone - Converted old sim to Esim

SS1905 — Tue, 13 Aug 2024 09:31:56 GMT

Received a new phone and converted the sim to Esim.

It all seemed fine and the QR code flashed up then the screen went into a sky error and I now cannot do anything.

I have no signal and the sim doesnt work - the email activation code is only 4 digits and I cannot see how to use this anywhere.

I have put the old sim in the new phone just in case this is the reason why but still nothing.....

Beginning to wish I had not swapped - Sky are pestering me for old phone back but reluctant to do this as have no back up if I do.

Re: Received New Phone - Converted old sim to Esim

caesarome — Tue, 13 Aug 2024 09:36:49 GMT

I would suggest calling them for help, at most they might want to send you out a new sim.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.

Re: Received New Phone - Converted old sim to Esim

SS1905 — Tue, 13 Aug 2024 09:41:56 GMT

I cannot contact sky as I do not have a signal - Im going round in sircles with the virtual assistant and cannot contact anyone online!

Re: Received New Phone - Converted old sim to Esim

caesarome — Tue, 13 Aug 2024 09:44:54 GMT

Do you not have another phone, you could also try social media as there are links at the bottom of this page.

Re: Received New Phone - Converted old sim to Esim

SS1905 — Tue, 13 Aug 2024 10:05:31 GMT

I have not got another phone as would have used it to speak to Sky !!

I am muddling through so think I can sort on my own now.

Thanks for your help