topic Re: Sky swap - can't do a full factory reset in Sky Mobile

Sky swap - can't do a full factory reset

Scott1903 — Mon, 12 Aug 2024 21:17:32 GMT

Help required please!

As part of the sky swap it asks your to cleanse and full factory reset your old device before sending back. My device is dead, won't switch on so I can't do this the standard way. There seems to be a way where you log into Google find my phone but again this doesn't not work I guess because the phone is dead. So unsure how I am meant to do this. Thoughts?

Thanks.

Re: Sky swap - can't do a full factory reset

PandJ2020 — Mon, 12 Aug 2024 21:21:09 GMT

If the phone is truly 'dead' then you cannot reset it. Its value is going to be seriously impacted too - it may be worthless if beyond reasonable repair.

You may have to call Sky for advice.

Re: Sky swap - can't do a full factory reset

caesarome — Mon, 12 Aug 2024 21:21:39 GMT

Do you mean your phone is broken because if so once inspected you could find that whatever value Sky gave you for it will be reduced if it is broken.