topic Re: Issue activating sim after eSIM in Sky Mobile

Issue activating sim after eSIM

Kate1985 — Wed, 07 Aug 2024 18:54:50 GMT

Can someone please help me install a sim card when I've previously had an eSIM. I've called sky 6 times to sort out activating an eSIM and nothing has worked so they assured me that a proper sim was the answer but when I go to activate on my account it thinks I have an eSIM and won't let me activate! Help!!

Re: Issue activating sim after eSIM

Greenfingers001 — Thu, 08 Aug 2024 08:12:57 GMT

Hi there Kate1985 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Issue activating sim after eSIM

Addie15 — Mon, 12 Aug 2024 07:44:59 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Issue activating sim after eSIM

8roomster — Thu, 15 Aug 2024 11:19:39 GMT

I have exactly the same issue. Previously had an esim, but now have a replacement sim in my phone that I cannot activate online.

Please help.