topic Re: Outgoing call failure in Sky Mobile

Outgoing call failure

Lindat59 — Sat, 10 Aug 2024 13:19:48 GMT

Why is my new phone not connecting on outgoing calls today.

Re: Outgoing call failure

saltneyutd — Sat, 10 Aug 2024 14:12:51 GMT

I'm having same problem after about 30 seconds into a call it cuts off 😞

Re: Outgoing call failure

caesarome — Sat, 10 Aug 2024 15:02:47 GMT

@saltneyutd @Lindat59

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

Re: Outgoing call failure

Lindat59 — Sat, 10 Aug 2024 15:33:15 GMT

No mast issues showing

Re: Outgoing call failure

IndyLondon24 — Sun, 11 Aug 2024 15:44:51 GMT

Hi,

I have been experiencing the same problem since Wednesday 6th August. I can't receive and make calls. There has been a phone mast fault and engineers have been working on this still. I been informed that compensation will apply for the amount of time we've been experiencing loss of services. As Sky uses the O2 network you can stay updated on what the O2 network service is.

Hooe the above helps.