topic Re: phone number in Sky Mobile

phone number

lily5678 — Sat, 10 Aug 2024 09:53:44 GMT

I had my new phone about 2 months ago and requested to keep my same number which is has in the phone app, but in settings it's different.

I have tried loads to change it manually in settings but it still doesn't work it is now affecting things like setting up new apps which require a phone number. People are struggling to call me as sometimes its the right number other times its not.

HELP

@Sky.Sky

Re: phone number

PandJ2020 — Sat, 10 Aug 2024 10:21:34 GMT

@lily5678 wrote:
I had my new phone about 2 months ago and requested to keep my same number

Did you transfer your number from a different network?

Re: phone number

lily5678 — Sat, 10 Aug 2024 11:56:50 GMT

yes from o2 to sky

Re: phone number

twilight+princess — Sat, 10 Aug 2024 12:06:58 GMT

Is it changing back to the new number? I had the same problem with my iPhone 14 & had to include the Country code (+44 & omitting the first digit 0) with the old number when changing it out & then it stuck.