topic Re: Issues abroad in Sky Mobile

Issues abroad

Jade2485 — Sat, 10 Aug 2024 06:14:45 GMT

I am currently abroad, I have mobile data and have bought extra data but am still unable to use Wi-Fi my sky app is the only thing I can connect to I have full reception. I can been through the online virtual assistant and have done what that have told me and now my bill has gone up by £45 + the £6 extra data I have bought but I am still unable to get online. I really need to access my emails to get my details for transfer to the airport.
kind regards Jade

Re: Issues abroad

63johnw — Sat, 10 Aug 2024 06:21:14 GMT

Hi @Jade2485 what country are you in ?

Re: Issues abroad

PandJ2020 — Sat, 10 Aug 2024 07:33:40 GMT

Sounds like a 'rest of world' location where data is charged per meg - usually around £2. A £45 spendcap can be used in minutes. Buying extra data won't help.

If so, you need to increase your spendcap. (But note big bills)

Best to find some WiFi. Also, mails are often cached on your device (unless you're using web client only).