https://helpforum.sky.com/t5/Sky-Mobile/My-order-got-cancelled/m-p/4715485#M215479 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4146860">@Charlene11</a>&nbsp;<BR />It’s possible you may have failed one of the required credit check(s). Also, emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR />Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Any upfront payment you’ve made should hopefully be refunded after about 14 days.</P> Fri, 09 Aug 2024 14:08:05 GMT Daniel0210 2024-08-09T14:08:05Z https://helpforum.sky.com/t5/Sky-Mobile/My-order-got-cancelled/m-p/4715484#M215478 <P>I got an email this morning saying my cancellation has been confirmed and I never cancelled my order and I passed the credit check so I'm not sure why it's been cancelled&nbsp;</P> Fri, 09 Aug 2024 14:07:02 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-order-got-cancelled/m-p/4715484#M215478 Charlene11 2024-08-09T14:07:02Z https://helpforum.sky.com/t5/Sky-Mobile/My-order-got-cancelled/m-p/4715485#M215479 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4146860">@Charlene11</a>&nbsp;<BR />It’s possible you may have failed one of the required credit check(s). Also, emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR />Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Any upfront payment you’ve made should hopefully be refunded after about 14 days.</P> Fri, 09 Aug 2024 14:08:05 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-order-got-cancelled/m-p/4715485#M215479 Daniel0210 2024-08-09T14:08:05Z