https://helpforum.sky.com/t5/Sky-Mobile/Upgrade/m-p/4715183#M215459 I've been trying to upgrade my phone but I keep being told there is a problem with my account. There isn't a problem, it's all paid up and I've been with Sky for years Fri, 09 Aug 2024 10:26:43 GMT Jon3066 2024-08-09T10:26:43Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrade/m-p/4715183#M215459 I've been trying to upgrade my phone but I keep being told there is a problem with my account. There isn't a problem, it's all paid up and I've been with Sky for years Fri, 09 Aug 2024 10:26:43 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrade/m-p/4715183#M215459 Jon3066 2024-08-09T10:26:43Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrade/m-p/4715370#M215467 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4146643">@Jon3066</a>&nbsp;</P> <P>All you can do to get past this to call Sky and let them leave your upgrade order for you. The free number to call them on is just 150.</P> Fri, 09 Aug 2024 12:06:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrade/m-p/4715370#M215467 caesarome 2024-08-09T12:06:25Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrade/m-p/4716468#M215534 <P>Thanks, I'll give it a go. It's a shame they can't get this bit right, there are other companies around where online upgrades work perfectly. Please sort it out for the future Sky.</P> Sat, 10 Aug 2024 11:09:23 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrade/m-p/4716468#M215534 Jon3066 2024-08-10T11:09:23Z