topic Re: Stop messages about roaming charges in Sky Mobile

Stop messages about roaming charges

AndrewButters — Thu, 08 Aug 2024 14:26:02 GMT

I have always had my spend cap set to £0 as I think sky's charges abroad are high. What is annoying me is the constant messaging by email and text saying you need to update the spend cap. I tried replying to an email, just used the useless chatbot and don't know how to stop this harassment to make me spend money. I can manage fine on the resorts WiFi and I feel bullied by sky. Any ideas how to make them stop

Re: Stop messages about roaming charges

caesarome — Thu, 08 Aug 2024 15:03:40 GMT

I would presueme you are receiving these messages because if you wanted to make a call, send a text or use mobile data then with a £0 price cap you wouldn't not be able to as it has to be set to at least £2 so perhaps it is worth doing this but as you have now, make sure mobile data and roaming it turned off.

Re: Stop messages about roaming charges

PandJ2020 — Thu, 08 Aug 2024 15:26:06 GMT

@AndrewButters wrote:
Any ideas how to make them stop

Are you currently abroad? If so, don't connect at all to the cellular network.

Re: Stop messages about roaming charges

AndrewButters — Thu, 08 Aug 2024 15:40:31 GMT

So there is no way to stop harassing my wife. It's her mobile but linked to my sky account

Re: Stop messages about roaming charges

daveNOS — Thu, 08 Aug 2024 15:58:08 GMT

@AndrewButters Your wife isn't being harrassed, she is simply getting messages because her phone is connecting to the local netowrks, tell her to turn off roaming and they should stop.