topic Re: Brand new phone smashed in Sky Mobile

Brand new phone smashed

1-qiun — Wed, 07 Aug 2024 21:17:54 GMT

My son has just got a brand new iphone under contract 1st day his smashed the back of it - what can be done ?

Re: Brand new phone smashed

caesarome — Wed, 07 Aug 2024 21:24:45 GMT

You have a few options but all will cost.

Report this to Sky who will want to send it off to be repaired and this will cost.

Speak to Apple about getting it repaired and again there will be a cost.

Use a service like ismash to get it repaired for a cost.

Link for Sky repairs:

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

Re: Brand new phone smashed

PandJ2020 — Wed, 07 Aug 2024 22:20:35 GMT

Unless you have insurance the the only options are to use it as-is or pay to have it repaired.

Accidental damage is not covered under contract.

I would recommend a good case - it may hide the damage... (and prevent further damage)

Re: Brand new phone smashed

gilbo2 — Thu, 08 Aug 2024 11:25:41 GMT

Doesn't help now but when its repaired look at something like a Speck case as they protect for 6' drops depending on what you go for.

Re: Brand new phone smashed

PandJ2020 — Thu, 08 Aug 2024 12:21:32 GMT

@gilbo2 wrote:
Doesn't help now but when its repaired look at something like a Speck case as they protect for 6' drops depending on what you go for.

I found Mous reliable too.

Re: Brand new phone smashed

twilight+princess — Sat, 10 Aug 2024 11:50:08 GMT

iPhones usually come with AppleCare for 12 months so you should have the option to have it repaired under their insurance via Apple Store (with proof of purchase) it may be cheaper that 3rd party.