topic Return phone in Sky Mobile

Return phone

Smith9876 — Tue, 06 Aug 2024 17:16:07 GMT

I have just received my order and it is no longer required. I wish to return and cancel my order.

Re: Return phone

caesarome — Tue, 06 Aug 2024 17:19:32 GMT

You are free to cancel under the cooling off period but to do so you will need to call Sky.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Re: Return phone

Daniel0210 — Tue, 06 Aug 2024 17:22:07 GMT

@Smith9876
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.

Re: Return phone

Smith9876 — Tue, 06 Aug 2024 17:23:36 GMT

What is the number from a landline.

Re: Return phone

Daniel0210 — Tue, 06 Aug 2024 17:25:28 GMT

@Smith9876
You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Return phone

caesarome — Tue, 06 Aug 2024 17:26:04 GMT

@caesarome wrote:

otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home