topic Re: New SIM card not working "not registered on network" in Sky Mobile

New SIM card not working "not registered on network"

Steve1973 — Tue, 06 Aug 2024 15:43:29 GMT

Hi I recently transferred my number to Sky from O2. I have kept my original number and followed all the processes to set up my new SIm in my phone. I thought all was good as within minutes everything was working. 24 hours later I am not receiving any calls / texts and I am getting a message on my phone " Not registered on network" I have followed all the online chats re resetting network settings on my phone, requested network settings via the app, nothing happens here, although a confirmation has been sent to my phone, but cant see this anywhere. Tried calling Sky, but cant talk to anyone as the automated service does not understand my issue..

Re: New SIM card not working "not registered on network"

caesarome — Tue, 06 Aug 2024 16:41:24 GMT

When the phone bot asks you what the issue is have you tried saying nothing and keep quiet ?

Re: New SIM card not working "not registered on network"

Steve1973 — Tue, 06 Aug 2024 16:58:32 GMT

I have not ried this. I have been on a call with a call centre in India, tried trouble shooting with them. They were unable to resolve ( and I got disconnected twice). I am now waiting in a queue to be connected to the Network Team..

Re: New SIM card not working "not registered on network"

Steve1973 — Tue, 06 Aug 2024 17:21:47 GMT

I have went through more trobleshooting with an engineer from their Network Team, no joy. I also tried inserting the SIM card into another phone " Not registered on network" message displayed, which proves it is the SIM card. They are now sending out a new SIM card