topic letter of refusal in Sky Mobile

letter of refusal

sandy122 — Tue, 06 Aug 2024 11:08:21 GMT

Can i get a letter of refusal from sky stating that they dont provide proof of usage to the customers. This might help me for claiming process.

Re: letter of refusal

GD1 — Tue, 06 Aug 2024 11:10:57 GMT

@sandy122 Your post has been moved from the Sky Q forum as this isn't related to Sky Q TV service in any way.

You're also not talking to SKy so nothing can or will be sent in response to a forum post.

Re: letter of refusal

PandJ2020 — Tue, 06 Aug 2024 11:48:03 GMT

@sandy122 wrote:
Can i get a letter of refusal from sky stating that they dont provide proof of usage to the customers. This might help me for claiming process.

Seen this? https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests

Re: letter of refusal

Daniel0210 — Tue, 06 Aug 2024 14:14:05 GMT

@sandy122

We've been to,d that the proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills etc.

It may also be a good idea to register the loss/theft on the Immobilise website https://www.immobilise.com