topic Re: Been charged double for my bill in Sky Mobile

Been charged double for my bill

Leo20 — Fri, 19 Jul 2024 14:40:22 GMT

Usually my phone bill is only £33 but for some reason i have been charged £66 this month and without no warning, and conveniently the calls are down so i cant contact sky them selves. I never touch anything on the MySky app so its really annoying that my phone bill for some reason has been doubled.

Re: Been charged double for my bill

63johnw — Fri, 19 Jul 2024 14:46:07 GMT

Hi @Leo20 if you look at your bill in your account and compare to last month you should be able to see why there is a difference.

Re: Been charged double for my bill

Leo20 — Fri, 19 Jul 2024 14:48:42 GMT

It's saying "Balance carried forward" even though I payed my previous bills. @63johnw

Re: Been charged double for my bill

63johnw — Fri, 19 Jul 2024 14:50:37 GMT

Then unfortunately you need to contact sky @Leo20 if you can't get through on the phone you could try their social network channels.

Re: Been charged double for my bill

Leo20 — Fri, 19 Jul 2024 14:51:56 GMT

@63johnw Where can I find their other channels?

Re: Been charged double for my bill

63johnw — Fri, 19 Jul 2024 14:52:49 GMT

Bottom of this page @Leo20

Re: Been charged double for my bill

Leo20 — Fri, 19 Jul 2024 14:54:19 GMT

Ok thanks for your help @63johnw

Re: Been charged double for my bill

caesarome — Fri, 19 Jul 2024 15:03:17 GMT

@Leo20 wrote:

It's saying "Balance carried forward" even though I payed my previous bills

Did you make a manual payment here because the only reason it will have been carried forward if the bill wasn't paid so sometimes manually making a payment can see it go on your account as a credit rather than pay the bill.

Re: Been charged double for my bill

Leo20 — Sat, 20 Jul 2024 03:23:57 GMT

I did not pay manually, I made that mistake earlier in my contract but that has been paid. @caesarome

Re: Been charged double for my bill

Leo20 — Sat, 20 Jul 2024 03:31:44 GMT

I have now been given a full refund so I'm now just waiting for the normal amount to come out, thank both of you for help, have been very helpful. @caesarome @63johnw

Re: Been charged double for my bill

George+Dougal — Tue, 06 Aug 2024 08:25:54 GMT

I paaid my bill manually yesterday as my card details had changed but then Sky took the same amount off my account too. How do I get a refund of one of the payments?

Re: Been charged double for my bill

caesarome — Tue, 06 Aug 2024 08:33:48 GMT

@George+Dougal

You don't need to make manual payments as your card changing will not stop Sky taking it via a direct debit (if this is what they did) because a credit/debit card has no impact on the direct debit.

Do you now see a credit for the amount you manually paid ?