topic Re: Am I able to take a number off of contract in Sky Mobile

Am I able to take a number off of contract

Paula69 — Sat, 03 Aug 2024 10:04:30 GMT

My ex has a contract in my name but is no longer paying me for it. I'm going to report the phone as lost/ stolen to block it. Am I able to just remove her number and get a new number so I can take the account back over.

Re: Am I able to take a number off of contract

63johnw — Sat, 03 Aug 2024 10:13:13 GMT

Hi @Paula69 if you are the account holder and have had the sim more than 12 months then yes you can cancel that sim and order a new one with a new number. If less than 12 months you would have to pay early termination charges.

Re: Am I able to take a number off of contract

Paula69 — Sat, 03 Aug 2024 10:18:43 GMT

Thank you. Yes it's over 12 months old. Who would I go through to to change it before I report it lost/stolen or can I do it at the same time

Re: Am I able to take a number off of contract

63johnw — Sat, 03 Aug 2024 11:28:42 GMT

Look here @Paula69

https://www.sky.com/help/articles/lost-or-stolen-sky-mobile

Re: Am I able to take a number off of contract

Paula69 — Sat, 03 Aug 2024 11:37:35 GMT

Yeah I've just called them and sorted it all. She can't use sim or device now. Thank you for your help