topic New Sim still being Activated after 10 Days in Sky Mobile

New Sim still being Activated after 10 Days

Nicki11 — Fri, 02 Aug 2024 08:02:43 GMT

I am trying to switch to Sky Mobile and we got 2 phones and Sim's, one activated within 24 hours the other has now been 10 days. I have spoken to 4 'Customer Advisors' on the phone who all promise to get something done but nothing happens. Anyone have ideas on anything else i can do before just cancelling?

Re: New Sim still being Activated after 10 Days

caesarome — Fri, 02 Aug 2024 09:03:18 GMT

I would suggest calling again and seeing if it is possible to cancel that sim so they can send you another one to try.

Re: New Sim still being Activated after 10 Days

Nicki11 — Fri, 02 Aug 2024 09:25:35 GMT

Sorry should have said already tried that and got a new sim but because the original one is still being activated they cant switch to the new one, not sure why they sent another one

Re: New Sim still being Activated after 10 Days

caesarome — Fri, 02 Aug 2024 09:28:56 GMT

Could they not cancel the other one ?

Perhaps it might be worth putting in a complaint about this:

https://www.sky.com/help/complaints

Re: New Sim still being Activated after 10 Days

Nicki11 — Fri, 02 Aug 2024 10:29:42 GMT

Thanks, no they wouldnt cancel the original one. have logged a complaint and will see if they respond to that before cancelling.