topic Upgrade in Sky Mobile

Upgrade

Hayles2002 — Thu, 01 Aug 2024 21:46:09 GMT

I've upgraded a phone in my plan and opted to keep the handset. Will the outstanding balance on the old handset be taken off my next bill? Or do I pay it separately, it's unclear?
Thanks in advance

Re: Upgrade

PandJ2020 — Thu, 01 Aug 2024 21:54:02 GMT

You will continue to make normal payments on your old phone as usual until the balance is cleared, I.e. you'll pay for 2 phones for a while

Re: Upgrade

Hayles2002 — Thu, 01 Aug 2024 21:57:24 GMT

That's really helpful, thank you. Will they take the full payment over the phone if I call them do you think?

Re: Upgrade

PandJ2020 — Thu, 01 Aug 2024 22:12:37 GMT

You can clear the balance if you wish - call them if so. (150 is the number)

Re: Upgrade

Hayles2002 — Thu, 01 Aug 2024 22:14:00 GMT

Thanks so much for the info. Appreciate it 🙂