topic Re: Bill in Sky Mobile

Bill

ginger69 — Thu, 01 Aug 2024 18:53:33 GMT

I want to know what does credit mean on my statement? It says credit £271.00

im confused of what that is?

can you help me please?

Re: Bill

SKY1992bf — Thu, 01 Aug 2024 19:02:21 GMT

@ginger69 It means you're in credit by that much

have received any form of compensation from sky or have you been paying your bills manually whilst Sky has been taking the payments automatically?

Re: Bill

ginger69 — Thu, 01 Aug 2024 19:13:35 GMT

Ok so can I transfer the credit amount of £271.00 back into my bank account?

Re: Bill

caesarome — Thu, 01 Aug 2024 19:17:41 GMT

You haven't said why the credit is on your account as compensation credit can not be transferred so is it because you have been manually paying your bill when there is no need to do this ?

Re: Bill

SKY1992bf — Thu, 01 Aug 2024 19:21:24 GMT

@ginger69 Depends how the credit originated

A) have you been paying your bills manually when you already have a direct debit or continuous card payment setup

B) have you received some form of compensation

you can usually only receive a refund for A

Re: Bill

ginger69 — Thu, 01 Aug 2024 19:39:04 GMT

I have paid 2 months bill by logging into my account & paying it myself

Re: Bill

caesarome — Thu, 01 Aug 2024 20:36:05 GMT

@ginger69

So as stated by myself and @SKY1992bf you don't need to make these manual payments as Sky will take it from whatever payment method you have setup on your account.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Bill

Addie15 — Fri, 02 Aug 2024 07:28:55 GMT

Hi there! Thank you for escalating this. We have sent an invite to @ginger69.