topic Cannot sign credit agreement in Sky Mobile

Cannot sign credit agreement

Ziggy8 — Wed, 31 Jul 2024 22:07:33 GMT

I took out a new contract today for several devices and no matter what i try i cannot sign the credit agreements. Each time it says 'We're sorry there has been a problem try again later'.

I have tried using the email link, the app, different mobile browsers and my laptop.

I spoke to several people at sky and got no further than a call back tomorrow and told to keep trying in 24hrs.

Re: Cannot sign credit agreement

caesarome — Thu, 01 Aug 2024 08:38:47 GMT

@Ziggy8

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Cannot sign credit agreement

Ziggy8 — Thu, 01 Aug 2024 09:17:14 GMT

Thank you i appreciate your help

Re: Cannot sign credit agreement

Lisa-P1987 — Thu, 01 Aug 2024 09:43:12 GMT

Thanks for escalating this. We’ve sent Ziggy8 an invite to chat.

Re: Cannot sign credit agreement

Lucario — Mon, 14 Oct 2024 10:42:02 GMT

Did this get sorted please? I am having the exact same issue!

Re: Cannot sign credit agreement

Kalilak — Thu, 30 Jan 2025 18:47:56 GMT

I'm having this exact issue, I find that the sky site seems to crash a lot and the issue never gets resolved

Re: Cannot sign credit agreement

Lucario — Thu, 30 Jan 2025 20:09:58 GMT

I feel your pain. The only reason it was sorted for me is I have a mobility issue and because of that they were willing to post it to me.