topic Cannot sign credit agreement in Sky Mobile

Cannot sign credit agreement

Ziggy8 — Wed, 31 Jul 2024 22:07:33 GMT

I took out a new contract today for several devices and no matter what i try i cannot sign the credit agreements. Each time it says 'We're sorry there has been a problem try again later'.

I have tried using the email link, the app, different mobile browsers and my laptop.

I spoke to several people at sky and got no further than a call back tomorrow and told to keep trying in 24hrs.

Re: Cannot sign credit agreement

caesarome — Thu, 01 Aug 2024 08:38:47 GMT

@Ziggy8

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Cannot sign credit agreement

Ziggy8 — Thu, 01 Aug 2024 09:17:14 GMT

Thank you i appreciate your help

Re: Cannot sign credit agreement

Lisa-P1987 — Thu, 01 Aug 2024 09:43:12 GMT

Thanks for escalating this. We’ve sent Ziggy8 an invite to chat.

Re: Cannot sign credit agreement

Lucario — Mon, 14 Oct 2024 10:42:02 GMT

Did this get sorted please? I am having the exact same issue!

Re: Cannot sign credit agreement

Kalilak — Thu, 30 Jan 2025 18:47:56 GMT

I'm having this exact issue, I find that the sky site seems to crash a lot and the issue never gets resolved

Re: Cannot sign credit agreement

Lucario — Thu, 30 Jan 2025 20:09:58 GMT

I feel your pain. The only reason it was sorted for me is I have a mobility issue and because of that they were willing to post it to me.

Re: Cannot sign credit agreement

GEM711 — Wed, 09 Sep 2026 11:04:09 GMT

I ordered a new Iphone 17 on Monday because we are eligble for a swap ith 12 months remaining on the contract. The battery life no longer lasts and it's becoming challenging for my 16 year old daughter when she goes out when her phone keeps dying. The order, so I thought, was successful and I received an email with a link. This link does not work. The egg timer goes round and round. Despite many phone calls to SKY, time that I can ill afford, two days on and we no closer to sorting out the issue. I have tried on the mobile app (I even deleted it and reinstated it), I have changed my web browser, tried logging in online via my laptop. SKY services are appalling.. I have been a customer for 12 years and spent thousands of pounds. I have today requested that they release me from the remaining 12 months and I will return the handset and I am waiting to hear from Customer Services. My online account always has errors and faults. I purchased a pair of airpods online with them and I'm unable to pay it off online, but the message tells me to call them to pay. For a company that is regarded as the most advanced and well connected and the most expensive, this is just appalling. I now have to wait until 22nd Septmeber for the order to fall out, but it doesn't resolve the issue of the handset, noting I cannot afford to pay off the remaining 12 months and take out a contract with another provider.