topic Re: Return mobile in Sky Mobile

Return mobile

Anju2 — Wed, 31 Jul 2024 12:29:08 GMT

Hello, I am (Removed) yesterday I have got my sky mobile phone , but I want to return it because I mistakenly order . So could you please help me in this regard. Many thanks

Moderator note: Removed personal details

Re: Return mobile

GD1 — Wed, 31 Jul 2024 09:56:17 GMT

@Anju2 You will need to call Sky before you return the phone as they will need to start the returns process.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Return mobile

Daniel0210 — Wed, 31 Jul 2024 10:04:43 GMT

@Anju2
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.