Cannot activate new sim, account linked already

Charlotte-Hay — Tue, 30 Jul 2024 14:38:51 GMT

I am trying to activate my new sim but it keeps taking me back to link my account. My account is Linked already. I'm just going arond in circles

please help

Re: Cannot activate new sim, account linked already

caesarome — Tue, 30 Jul 2024 16:46:17 GMT

@Charlotte-Hay

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Cannot activate new sim, account linked already

Tom-W19 — Wed, 31 Jul 2024 07:32:02 GMT

Thanks for escalating. We've sent an invite to @Charlotte-Hay.

topic Re: Cannot activate new sim, account linked already in Sky Mobile

Cannot activate new sim, account linked already

Re: Cannot activate new sim, account linked already

Re: Cannot activate new sim, account linked already