topic Re: Can anyone help please my mobile data isn’t working on iPad 2024 in Sky Mobile

Can anyone help please my mobile data isn’t working on iPad 2024

Sarahgray943 — Mon, 29 Jul 2024 14:16:44 GMT

Please can anyone help my data isn't working on iPad 2024 11inch

I have tried having the settings sent to my iPad but nothing is coming through

Re: Can anyone help please my mobile data isn’t working on iPad 2024

caesarome — Mon, 29 Jul 2024 15:08:27 GMT

Had it been working prior to today ?

Re: Can anyone help please my mobile data isn’t working on iPad 2024

Sarahgray943 — Mon, 29 Jul 2024 15:10:41 GMT

Hi I've been using my wifi so I am not sure as I received it about 2 weeks ago from Sky but I took it out with me today and it wasn't working

i have phoned Sky and they were saying about resetting network settings but i am not receiving the message on my iPad to do it.

Re: Can anyone help please my mobile data isn’t working on iPad 2024

caesarome — Mon, 29 Jul 2024 15:15:27 GMT

Have you activated the sim ?

Re: Can anyone help please my mobile data isn’t working on iPad 2024

Sarahgray943 — Mon, 29 Jul 2024 15:54:23 GMT

Yes I had an email saying the esim was activated.
Sky are saying there's a problem

but then said to try the reset network but when I click it it's coming up sending the settings through to my iPad number but nothing is coming through

Re: Can anyone help please my mobile data isn’t working on iPad 2024

caesarome — Mon, 29 Jul 2024 15:56:08 GMT

Have you tried creating the settings yourself, these are for the iphone so I would presume they are the same for your iPad:

Settings > Network & Internet > Mobile network Sky > (stroll down) Access point names

Click + (Edit acess point - details as follows)

Name: mobile.sky
APN: mobile.sky
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: Not set
MMS port: Not set
MCC: 234
MNC: 57
Authenication type: Not set
APN type: default
APN protocol: IPv4
APN roamimg protocol: IPv4
APN enable/disable (appears grey) -will switch to enabled)
Bearer: Unspecified
MVNO type: GID
MVNO value: 0C

To save press : (top right hand corner and press save)

Restart Phone

Re: Can anyone help please my mobile data isn’t working on iPad 2024

Sarahgray943 — Mon, 29 Jul 2024 21:45:39 GMT

I cant finde network and interent

it says i should of received an esim activation code and i havent

Re: Can anyone help please my mobile data isn’t working on iPad 2024

caesarome — Mon, 29 Jul 2024 21:49:41 GMT

@Sarahgray943 wrote:

it says i should of received an esim activation code and i havent

You said earlier that the esim was activated or are you trying to convert a sim to an esim ?

Re: Can anyone help please my mobile data isn’t working on iPad 2024

Sarahgray943 — Mon, 29 Jul 2024 21:57:11 GMT

I think I presumed it was activated as when I go on to my sky app it says 100gb etc manage sim

but my mate had an iPad from Sky and she said she had to activate it with a eSIM code

sorry I just presumed it was activated when i set the tablet up etc

Re: Can anyone help please my mobile data isn’t working on iPad 2024

caesarome — Mon, 29 Jul 2024 22:00:09 GMT

If you have a physical sim then you could activate it and either use it or convert it to an esim:

https://www.sky.com/help/articles/esim-sky-mobile-convert-sim

Or this link expains how to activate the esim:

https://www.sky.com/help/articles/esim-sky-mobile-activate-and-install

Re: Can anyone help please my mobile data isn’t working on iPad 2024

Sarahgray943 — Mon, 29 Jul 2024 22:02:28 GMT

Apparently the eSIM is already in the iPad I've tried reinstalling it etc and qr code comes up but asks for an activation code

I will have to try and phone Sky tomorrow as I have 2 iPads from Sky and none of them are working and I paying for the data