topic Re: Pac code in Sky Mobile

Pac code

Iangrieve — Sun, 28 Jul 2024 11:50:40 GMT

Where abouts do I find my pac code within the app, I can't txt them as I have no signal with the, hence why I am leaving the, I have already spoken to.them and they said it will be in my app

Re: Pac code

63johnw — Sun, 28 Jul 2024 11:56:18 GMT

Hi @Iangrieve you can't find your PAC in the app, you have been misinformed. If you can't get it by text they should be able to give you it over the phone.

Re: Pac code

Iangrieve — Sun, 28 Jul 2024 12:55:53 GMT

@Iangrieve wrote:
Where abouts do I find my pac code within the app, I can't txt them as I have no signal with the, hence why I am leaving the, I have already spoken to.them and they said it will be in my app

OK thank you, they are a total shambles, they wonder why I'm leaving. 🙄

Re: Pac code

Iangrieve — Mon, 29 Jul 2024 12:53:07 GMT

@63johnw

Hi John

How else can I get my pac code they are being really difficult.

This is their fault from the start and don't seem to be interested about sorting it out.

Cheers.

Re: Pac code

63johnw — Mon, 29 Jul 2024 12:57:39 GMT

Try this link @Iangrieve see if that helps, there should be a number there to use.

https://www.sky.com/hub/mobile/sim/x/my-number/leave

Re: Pac code

Iangrieve — Mon, 29 Jul 2024 13:04:03 GMT

Hi @63johnw

Iv spoken to people 3 times now I think. They say yeah it's fine to but we have to send your pac code via txt. Which I have told them approx 300 times now lol that they can not send me a txt because I have no network with them.

Would my new supplier be able to request the pac code from sky mobile on my behalf. ??

Cheers

Re: Pac code

63johnw — Mon, 29 Jul 2024 13:05:43 GMT

No @Iangrieve it has to be you. Can you not travel to an area with a better signal to receive the code ? Have you tried WiFi calling and connecting to your home WiFi to receive the texts ?

Re: Pac code

Iangrieve — Mon, 29 Jul 2024 13:09:36 GMT

I drove 30 miles away from my house on Saturday and it didn't connect to another mast, I can't even do WiFi calling off my home wifi, which i am using now, I have told them all this. My phone says emergancy calls only.

Re: Pac code

63johnw — Mon, 29 Jul 2024 13:21:19 GMT

Have you tried a replacement sim @Iangrieve ?

Re: Pac code

Iangrieve — Mon, 29 Jul 2024 13:27:21 GMT

I mentioned that aswell, they hadn't even offered me one ...they are totally useless. They told me 'I'm not sure if we can do that'

I'm totally lost without that number

Re: Pac code

63johnw — Mon, 29 Jul 2024 13:45:19 GMT

Using the my sky app or via your online account @Iangrieve navigate to your sim and there should be an option to order a replacement one.

Re: Pac code

Iangrieve — Mon, 29 Jul 2024 13:52:24 GMT

@63johnw

Have looked it says activate your 'esim'

I havnt got an esim as my phone doesn't allow them

Re: Pac code

Iangrieve — Mon, 29 Jul 2024 14:16:38 GMT

@63johnw

Hi John

I have just rung them and he has checked my sim car. And yes it has changed over to an esim somehow. He is no sending me a replacement sim card to activate so I can finally get my pac code.

Thanks for your help.

Re: Pac code

Meeshy12 — Sun, 01 Sep 2024 09:14:35 GMT

Thank you for the website that is great but they only send it by text and I don't have phone or texts

Re: Pac code

caesarome — Sun, 01 Sep 2024 09:20:44 GMT

@Meeshy12

Can you start from the beginning and let us know what your issue is ?

Re: Pac code

Meeshy12 — Sun, 01 Sep 2024 09:22:32 GMT

I have a new phone but can't get a pac code as I have no text or telephone access

Re: Pac code

caesarome — Sun, 01 Sep 2024 09:23:42 GMT

If you have another phone that it is replacing then just put the sim into your new phone as no pac code is then required.

Re: Pac code

Meeshy12 — Sun, 01 Sep 2024 09:24:44 GMT

I did but somehow it hasn't worked

Re: Pac code

caesarome — Sun, 01 Sep 2024 09:28:06 GMT

Have you tried sending the network settings to the phone:

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

Re: Pac code

Meeshy12 — Sun, 01 Sep 2024 09:39:50 GMT

My old phone is disabled so can't use