topic Re: Phone stopped working overseas in Sky Mobile

Phone stopped working overseas

Redphoenix — Mon, 29 Jul 2024 13:13:07 GMT

Hi there, I’m in the USA at the moment and my phone has been working perfectly for about a week. I Have no spend caps but all of a sudden my phone will not work on 4G - will only work on WiFi. I have updated the settings on phone but still no luck

Re: Phone stopped working overseas

PandJ2020 — Mon, 29 Jul 2024 13:21:42 GMT

I'm in USA too - I believe you have to set a spend cap.

Re: Phone stopped working overseas

63johnw — Mon, 29 Jul 2024 13:22:29 GMT

Hi @Redphoenix sky have said a spend cap must be set as if it's turned off this can cause issues. Also try searching for and connecting to a different local network.

Re: Phone stopped working overseas

Ollos123 — Mon, 29 Jul 2024 20:27:40 GMT

@PandJ2020 @63johnw You do not have to have a spend cap set in order to roam.

If you choose to set a spend cap between £1 - £100 then you must ensure it's set at a sufficient level to cover the costs you expect to incur.

If you choose to set a spend cap and set this at £0 then this will in effect stop you from being able to spend anything outside of your allowance.

The alternative is to not set a spend cap at all. This in effect means you're comfortable not having a limit, and you'll be able to spend freely up to the value of the next lowest applicable cap(s) on your account.

There is a significant difference between having no cap set and setting one at £0.

Re: Phone stopped working overseas

63johnw — Mon, 29 Jul 2024 20:35:34 GMT

@Ollos123 We were advised in a closed area of the forum that a spend cap must be set at a minimum of £1. Only passing on what I have been told by sky.

Re: Phone stopped working overseas

Ollos123 — Mon, 29 Jul 2024 20:46:11 GMT

@63johnw Thanks for letting me know. You'll been told incorrect information. I will try to address internally.