topic Re: No data in Sky Mobile

Cannot roll data 29/07

Teresa55 — Mon, 29 Jul 2024 08:39:13 GMT

hi I don't understand why no data

Moderator note: updated thread title to be more specific

Re: No data

Summer68 — Mon, 29 Jul 2024 08:00:20 GMT

It also coming up on my mobile that I have no data left and it only refreshed a week ago, so it's obviously I think something has gone wrong with sky mobile or the app

Re: No data

Sparkesca — Mon, 29 Jul 2024 08:19:35 GMT

I have the same issue - no data on either sim and unable to rollover piggy bank

Re: No data

Dgh007 — Mon, 29 Jul 2024 08:24:56 GMT

I also am showing zero data!! And I cannot roll any over, what's the problem please?

Re: No data

Potent — Mon, 29 Jul 2024 08:30:16 GMT

Same here. Seems to be a problem with data

Re: No data

Chloe-W22 — Mon, 29 Jul 2024 08:38:04 GMT

Hi all, welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.

I wanted to confirm we are seeing an issue this morning with rolling Piggybank data, we have the right people investigating it and will have it resolved as soon as possible!

Re: No data

joysuffolk — Mon, 29 Jul 2024 08:38:20 GMT

I have no data showing on my phones or tablets why, ? As it only refreshed just over a week ago, sky please sort this out

Re: Cannot roll data 29/07

Mattie77 — Mon, 29 Jul 2024 08:42:24 GMT

It's not just a piggybank issue. All 4 of my SIMs are showing no data and data is not available

Re: No data

Chloe-W22 — Mon, 29 Jul 2024 08:43:29 GMT

Hi @Mattie77 @joysuffolk,

You seem to have a different issue than the one we know about this morning where you can't roll piggybank data.

You mentioned you have no data, have you checked to see if there's an outage affecting your local area? You can check here: https://www.sky.com/help/articles/service-status-sky-mobile

Re: No data

Mattie77 — Mon, 29 Jul 2024 08:46:11 GMT

It's not a signal or regional outage issue, all 4 of my SIMs are showing no data available (online). Between the 4 SIMs we have 2 in the UK and the other 2 are overseas, all have the data issue.

Re: Cannot roll data 29/07

Andylegend — Mon, 29 Jul 2024 08:49:44 GMT

My data is not working and I cannot roll any data it's I use this device for work and cannot reve any jobs without data ! I'm loosing my income for today due to this ! I also rolled data last week of 5gb out of my sky piggy bank it was deducted from the sky piggy bank but not added to my sim plan Andy's sim plan can this be resolved also this is not the first time this has happened and seems to happen quiet regular

Re: Cannot roll data 29/07

SMS11 — Mon, 29 Jul 2024 08:53:16 GMT

This is unacceptable! I have a total of 10 sims across 2 accounts! 4 for security cameras, 6 for my family! How can you allow such a problem to occur. I'm relying on data to reliable and consistent. I'm very disappointed with this service, at a time when I need to stay connected. Not good enough Sky.

Re: No data or able roll over from piggy bank

joysuffolk — Mon, 29 Jul 2024 09:10:58 GMT

Showing no data also can't roll over any data sort it out please

Re: No data or able roll over from piggy bank

Paul+Rich — Mon, 29 Jul 2024 09:16:42 GMT

I have 6 devices with SKY Mobile and the data from all of them has gone down to zero this morning, despite having been updated last week. This seems to be a bigger issue than not being able to roll data from piggy bank (which I cant do either - get a message saying systems are being updated)

Re: Cannot roll data 29/07 and data down to zero

Faithc48352 — Mon, 29 Jul 2024 10:08:12 GMT

Same issue here! Account says no data which cannot be right and cannot add from my piggybank either. Have had the issue since 7pm last night. Hugely disappointing given that i have paid extra for my roaming passport which has been useless when Sky is also one of the few networks who dont allow you to roam

like you are at home in Europe. I'm assuming I will be refunded for the passport days that have been useless due to this issue?

Re: Cannot roll data 29/07

Mattie77 — Mon, 29 Jul 2024 10:25:36 GMT

Looks like the issue is fixed. Any update/response from Sky?

Re: Cannot roll data 29/07

Paul+Rich — Mon, 29 Jul 2024 10:35:16 GMT

The data for all my devices has now been restored and I can roll data from piggy bank.

Re: Cannot roll data 29/07

Chloe-W22 — Mon, 29 Jul 2024 10:47:41 GMT

Hi all,

To confirm rolling Piggybank data is now fixed🎊

There were no known issues with Mobile data that we could see, has this since been resolved along with Piggybank?

Re: Cannot roll data 29/07

Dgh007 — Mon, 29 Jul 2024 12:02:33 GMT

I was sure I had more data in both accounts before they went to zero but I have now rolled data from the piggyback successfully. Feel I had lost some data though not sure if you can check the accounts??

Re: Cannot roll data 29/07

scotsguy2010 — Mon, 29 Jul 2024 22:12:28 GMT

Just to confirm I also had this issue. I couldn't roll data AND I was unable to use my phone as I had zero data on my SIM.

i was eventually able to Roll data, and I now see that my "missing" data has returned.