topic Re: No service/ data in Sky Mobile

No service/ data

Eleanor111 — Sun, 28 Jul 2024 09:48:54 GMT

I've just returned back to the uk after a week abroad in france. My phone didn't give me a welcome to the uk text as usual however I was still able to use my 4/5g as usual for about an hour from landing. My phone then lost signal/ no service since meaning I cannot use any data. I've reset my phone, I've turned on and off airoplane mode, I've done pretty much everything to try and resolve it. It briefly is picking up sky but with no data and going straight off again.
coming to the end of my teather here...

Re: No service/ data

Daniel0210 — Sun, 28 Jul 2024 09:50:52 GMT

@Eleanor111

If you've very recently returned from abroad try this

Apple:

Settings > Mobile Data > SIM Applications > Make sure this is set to Home.

Android:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.

Re: No service/ data

Eleanor111 — Sun, 28 Jul 2024 10:22:06 GMT

@Daniel0210 i don't seem to have sim applications

Re: No service/ data

PandJ2020 — Sun, 28 Jul 2024 10:59:48 GMT

@Eleanor111 wrote:
@Daniel0210 i don't seem to have sim applications

What phone do you have? There will be a setting somewhere.

Re: No service/ data

Eleanor111 — Sun, 28 Jul 2024 11:48:35 GMT

@PandJ2020 @An iPhone 14, I used to have an option for it and it's disappeared

Re: No service/ data

63johnw — Sun, 28 Jul 2024 11:57:54 GMT

Hi @Eleanor111 on iPhone 14 running the latest firmware it's in settings, mobile service, sim applications.

Re: No service/ data

Eleanor111 — Sun, 28 Jul 2024 12:20:02 GMT

@63johnw I know where it's supposed to be but it's not there now, everything is fully up to date

Re: No service/ data

Lesley97 — Tue, 14 Jan 2025 14:38:27 GMT

Hi - I've read this advice elsewhere too but Home is not offered as an option from SIM Application.