topic Re: Charged for calls abroad using hotel wi fi & what's app in Sky Mobile

Charged for calls abroad using hotel wi fi & what's app

Dirky1961 — Sat, 27 Jul 2024 19:13:34 GMT

Currently on holiday in Cape verde.i have have turned off my mobile data and data roaming before landing on the island. I have used the hotel WiFi only and the messaging app what's app, both free of charge. Can you explain why I have even charged £35.70 on my mobile bill so far during my stay ?

Re: Charged for calls abroad using hotel wi fi & what's app

caesarome — Sat, 27 Jul 2024 19:16:48 GMT

@Dirky1961 wrote:
Currently on holiday in Cape verde.i have have turned off my mobile data and data roaming before landing on the island.

So was this turned of before you left the UK or while you were on the plane ?

Re: Charged for calls abroad using hotel wi fi & what's app

PandJ2020 — Sat, 27 Jul 2024 19:22:57 GMT

if the phones ability to connect to cellular is fully disabled then the phone would be 'invisible' so couldn't be charged. If a charge has appeared then clearly the device has connected.