topic Re: Can't link sky mobile billing in Sky Mobile

Can't link sky mobile billing

Ali+Hawick — Wed, 24 Jul 2024 16:24:17 GMT

I've tried to log into my sky mobile account but not showing have tried to link account but keeps saying account already linked

Re: Can't link sky mobile billing

caesarome — Wed, 24 Jul 2024 16:30:11 GMT

@Ali+Hawick

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Can't link sky mobile billing

Greenfingers001 — Wed, 24 Jul 2024 16:56:36 GMT

Thanks for escalating this. We’ve sent @Ali+Hawick an invite to chat.

Re: Can't link sky mobile billing

Tom-W19 — Sat, 27 Jul 2024 08:26:23 GMT

Hi @Ali+Hawick

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.