topic Re: Sky mobile - worst customer experience ever. Is this normal ??? in Sky Mobile

SKY MOBILE ORDER NOT RECEIVED

Mr9 — Tue, 16 Jul 2024 07:27:59 GMT

Ordered samsung s24 and showing delivered by DPD however not delievered to my flat and the delivery confirmation shows the back of someone holding parcel and not my flat. Any help appreciated

Re: SKY MOBILE ORDER NOT RECEIVED

caesarome — Tue, 16 Jul 2024 08:21:56 GMT

@Mr9

You are going to have to contact Sky about this as it sounds as though it might have been delivered to the wrong address so Sky will have to start an investigation to find out what has happened and I'm afraid this will take some time to complete.

Sky mobile - worst customer experience ever. Is this normal ???

Mr9 — Sat, 27 Jul 2024 05:11:06 GMT

Ordered a samsung s24 plus, it never arrived and it's been more then 10days. I have been hung up on by their call centre staff who are running out of things to tell me. Then to add insult to injury I was told this week a replacement phone would be dispatched on Friday so I took the day off work to wait in. Nothing arrived and I then spent a further 2 hours on calls before the person eventually hung up on me. I am so infuriated I don't know what to do. They told me they wouldn't start billing me but they have. I could cry

Re: Sky mobile - worst customer experience ever. Is this normal ???

63johnw — Sat, 27 Jul 2024 08:02:38 GMT

Hi @Mr9 i would raise a formal complaint.

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Sky mobile - worst customer experience ever. Is this normal ???

caesarome — Sat, 27 Jul 2024 09:05:58 GMT

@Mr9 wrote:

Then to add insult to injury I was told this week a replacement phone would be dispatched on Friday so I took the day off work to wait in.

Dispatched means it has left the warehouse on the way to DPD, it doesn't mean you will get it on that day. When DPD have got it they will email you with a one hour delivery slot.