topic Re: Transcript of calls in Sky Mobile

Transcript of calls

Normie28 — Wed, 24 Jul 2024 16:41:45 GMT

How do I get a written transcript of two calls made from my mobile today (24/07/2024)

Re: Transcript of calls

PandJ2020 — Wed, 24 Jul 2024 17:01:05 GMT

You can't.

Re: Transcript of calls

Normie28 — Fri, 26 Jul 2024 14:36:35 GMT

I have contacted Sky direct. Yes I am entitled to Transcript of calls and am waiting for them to be Emailed to me.

Many thanks for you reply.

Re: Transcript of calls

Daniel0210 — Fri, 26 Jul 2024 14:41:09 GMT

@Normie28

Were these calls from your mobile to Sky Customer Services? You didn't mentioned that in your original post.

Re: Transcript of calls

63johnw — Fri, 26 Jul 2024 14:41:49 GMT

Hi @Normie28 there may have been a bit of confusion I think here, if it's calls to sky then yes you can get transcripts but if they were general calls to someone else then I believe @PandJ2020 is correct and you can't get the transcripts.

Re: Transcript of calls

TimmyBGood — Fri, 26 Jul 2024 15:52:37 GMT

@63johnw wrote:
@Normie28

if they were general calls to someone else then I believe @PandJ2020 is correct and you can't get the transcripts.

A telco absolutely shouldn't have any way of providing such a thing, and if a state security agency was listening then it's kind of in their nature not to admit it...

Calls to Customer Service come under the terms of a Subject Access Request.